Privacy policy

Searching the directory

You can search Wellarae without an account. We do not ask what you are looking for help with, and search terms are not tied to your identity. Like most websites, our hosting providers may record standard technical logs (such as IP address and browser type) for security and reliability purposes.

Therapist accounts

Therapists provide their name, credentials, licensing details, contact information, fees and practice description. Once a listing is published, that information is public by design. Account email addresses and subscription records are not published. Payments are processed by Stripe; we do not see or store your full card details.

What we never collect

We do not collect clinical notes, health records, or any information about a visitor's reason for seeking therapy. Conversations between you and a therapist happen entirely outside Wellarae, and booking links on profiles lead to the therapist's own external scheduling provider — no appointment or health information passes through Wellarae.

Cookies and similar technologies

Wellarae uses essential cookies and similar technologies that are required to operate the site: signing in and keeping your Supabase session active, security, completing Stripe payments, and remembering necessary preferences including your cookie choices. These cannot be switched off.

Analytics and marketing cookies are optional and off by default. Wellarae uses Google Ads to measure when our advertising leads to a new therapist account. The Google tag loads with all optional storage denied and is only enabled for advertising purposes after you allow marketing cookies. No analytics service is installed today. Searches and profile views are never sent to advertising platforms.

You choose your optional categories in the cookie banner and can change them at any time using Cookie Settings in the footer. Your choice is stored on your device with a consent version and timestamp. Full details are in our Cookie policy.

How long we keep information

Published listing information stays public while the listing is live. Account and subscription records are kept while your account is active and for a reasonable period afterwards to meet legal, tax and accounting obligations, after which they are deleted or anonymized.

Your rights and choices

Therapists can edit or unpublish their listing at any time from their dashboard. Anyone can request access to, correction of, or deletion of their personal information by contacting us at support@wellarae.com. We handle requests in line with applicable privacy law, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and similar rights that may apply where you live.

Contact

Questions about this policy or your information: support@wellarae.com.